Returns, Refunds & Complaints Policy
Our Fresh Flowers Guarantee in Muswell Hill
At Flower Delivery Muswell Hill, your satisfaction is at the heart of what we do. As a trusted local Muswell Hill florist, we are committed to delivering the freshest flowers to our community’s households and businesses. We guarantee that every bouquet leaves our shop at its peak freshness and beauty, ready to impress you or your recipient.
Damaged-on-Arrival Policy
We take great care in hand-crafting and packaging your floral arrangements. However, on very rare occasions, flowers can suffer during transport. If your order arrives damaged or significantly wilted, please reach out to us within 24 hours of delivery. This allows us to address any concerns promptly and maintain the high standards that Muswell Hill expects from its local florist.
To assist with your request, we kindly ask that you keep the product as delivered and provide a photograph illustrating the damage. This helps us improve our service and ensures we offer appropriate solutions quickly.
Freshness Window & Flower Quality Assurance
At Flower Delivery Muswell Hill, we only source the freshest blooms available, many of which are delivered to our shop daily. Our arrangements are guaranteed to remain fresh for a minimum of 5 days from the date of delivery, provided they are cared for according to our enclosed guidelines. If your flowers appear wilted or fail to meet this freshness window, please contact us with details and a photo for swift support.
Refund & Replacement Options
Your peace of mind is our priority. If you are dissatisfied with the flowers you receive due to damage or quality issues, we offer two remedies to make it right:
- Full Replacement: We will arrange for a replacement bouquet to be delivered to the original Muswell Hill address at the earliest opportunity.
- Refund: If a replacement does not suit your needs, we can issue a full or partial refund based on the nature of the concern.
In either case, please notify us within 24 hours of receipt, including a clear description and photo to expedite the process.
How to Raise a Complaint
Flower Delivery Muswell Hill takes all feedback and complaints seriously. If you have an issue with your order or any aspect of our service, please let us know as soon as possible. Our friendly team will investigate your complaint thoroughly and aim to resolve it within 48 hours. We value every customer, and your comments help us improve our service to the Muswell Hill community.
To raise a complaint, please provide your order number and a clear description of the problem. For quality complaints, attaching a photograph is appreciated and speeds up our investigation and resolution.
Serving the Muswell Hill Community
Flower Delivery Muswell Hill is proud to be a dedicated local florist, serving both households and businesses across the Muswell Hill area. Our reputation is built on trust, quality, and genuine care for every bouquet. Thank you for choosing us to deliver your floral moments. If you have any questions or concerns, our team is always here to help and make sure you are delighted with every delivery.
