Flower Delivery Muswell Hill Privacy Policy

Introduction

At Flower Delivery Muswell Hill, we are committed to maintaining the privacy and security of our customers’ personal data. This privacy policy outlines how we collect, use, store, and protect your information when you place orders with us. It applies to all customers ordering flowers and related products for delivery in Muswell Hill and the surrounding districts, in accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws.

What Personal Data We Collect

We collect and process the following categories of personal data when you interact with our services:

  • Contact Information: Name, delivery address, billing address, postcode, and contact details such as phone number and (if provided) email address.
  • Order Details: Details of products ordered, delivery preferences, order notes, and recipient information (if ordering for someone else).
  • Payment Information: Transaction data (such as payment status), but not full card details as payment processing is handled securely by accredited third-party payment processors.
  • Account Data: If you create a customer account with us, this includes your password and order history.
  • Technical Data: IP address, browser type, and usage data collected through cookies and similar technologies when you browse our website.

Lawful Basis for Processing Your Data

We process your data under one or more of the following lawful bases as defined by the GDPR:

  • Contract Performance: To fulfil your flower delivery order and deliver goods to you or your intended recipient.
  • Legitimate Interests: To manage our relationship with you, respond to your enquiries, improve our services, and protect against fraud.
  • Legal Obligations: To comply with legal requirements relating to tax, accounting, and consumer protection.
  • Consent: For marketing communications (if you have opted in), and to process information about recipients you provide when purchasing gifts.

How We Use Your Personal Data

Your personal information is used solely for the following purposes:

  • Processing and delivering your flower order, including communicating order updates and resolving issues.
  • Handling payment transactions securely via accredited payment processors.
  • Managing and improving our website, customer service, and product offerings.
  • Providing customer support and responding to your enquiries.
  • Sending marketing updates and offers (only if you have given explicit consent).
  • Fulfilling legal and regulatory obligations.

Data Retention Periods

We retain your personal data only for as long as required for the purposes set out in this policy:

  • Order and account information: Kept for up to 7 years to comply with legal, accounting, and tax obligations.
  • Marketing data: Retained until you withdraw consent or unsubscribe, at which point it will be securely deleted or anonymised.
  • Technical data: Typically retained for a shorter period (up to 26 months) for analytics and site security purposes.

Use of Data Processors

We use trusted third-party data processors to deliver certain elements of our service. These include:

  • Payment Processors: Securely manage payment transactions on our behalf. We never store or have access to full payment card details.
  • Courier Partners: Receive only necessary delivery information to fulfil your order.
  • Website and IT Providers: Host and maintain our website and support other technical services, such as email communication tools.

Each third-party partner is carefully vetted and bound by contractual obligations ensuring compliance with GDPR and strict data security standards.

How We Keep Your Data Secure

We employ appropriate administrative, technical, and physical safeguards to protect your personal data from loss, misuse, unauthorised access, disclosure, or destruction. These measures include encryption, strict access controls, regular staff training, and routine security reviews of our systems and processes.

Your Rights Under GDPR

If you are located in the UK or the European Union (EU), your rights under GDPR with regard to your personal data include the following:

  • Right to Access: You may request to see the personal data we hold about you.
  • Right to Rectification: You can ask us to correct or update your personal information if it is inaccurate or incomplete.
  • Right to Erasure ('Right to be Forgotten'): You may request deletion of your data where there is no legal reason for us to continue to hold it.
  • Right to Restrict Processing: You can request that we limit how we use your data.
  • Right to Data Portability: You may request a transferable copy of your data.
  • Right to Object: You can object to processing where our lawful basis is legitimate interests or direct marketing.
  • Right to Withdraw Consent: Where you have given consent, you can withdraw it at any time (this will not affect the lawfulness of processing before withdrawal).

If you wish to exercise any of these rights, please contact us using the details provided on our website or through your customer account dashboard. We may need to verify your identity before processing your request to ensure your data’s security.

International Data Transfers

If your data is transferred outside the UK or European Economic Area, we ensure safeguards are in place, such as approved Standard Contractual Clauses or certified partners, to protect your personal data to GDPR-compliant standards.

Policy Updates

This privacy policy may be reviewed and updated from time to time to reflect changes in our practices or legal obligations. Any significant updates will be notified on our website. We encourage you to review this policy periodically.

Contact and Complaints

If you have questions about this privacy policy or how Flower Delivery Muswell Hill processes your personal data, please contact us via the details on our website’s contact page. If you are dissatisfied with our handling of your data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) or your local data protection authority.

Applicability

This privacy policy applies to all Flower Delivery Muswell Hill customers and users placing orders for delivery in Muswell Hill and its surrounding districts.